Write to the address that fits your matter. We reply within 2 business days — at every address below.
Addresses
| Matter | Address |
|---|---|
| Questions, feedback, complaints, content reports, DSA point of contact | hej@type-note.app |
| Payments, withdrawal from the contract, refunds | billing@type-note.app |
| Personal data and your GDPR rights | privacy@type-note.app |
| Security, vulnerabilities, a suspected account takeover | security@type-note.app |
There is also a form in the app: Settings → Help and contact.
Service provider
USŁUGI IT Bartłomiej Józefiak, a sole trader registered in the Polish Central Register and Information on Business (CEIDG)
Address for service: ul. Krótka 4, 55-081 Maniów Wielki
NIP 8961657099, REGON 542702231
How to download your data
In the app: Settings → Security & data → Export my notes. You get a single ZIP with your notes (Markdown and JSON), notebooks and uploaded files. No need to ask us.
How to delete your account
In the app: Settings → Account → Delete account. Deletion is immediate and irreversible, so download your data first. A shared notebook you own passes, with its notes, to the other person; private notes are deleted. Details: §11 of the Terms of Use and §8 of the Privacy Policy.
Refunds
- Bought on the website or in the app on Android, Mac or Windows (Stripe): write to billing@type-note.app from your account's address. Within 30 days of the payment we refund it in full, no questions asked; the statutory 14-day withdrawal right applies as well (§8 of the Terms). Do this before deleting your account.
- Bought in the App Store (iPhone, iPad): refunds are granted by Apple only — reportaproblem.apple.com. We cannot return money we never received.
Documents
The Polish Terms are binding; the English version is a translation.